The owner of the website LiveInPortugalSupport.com is LiveInPortugalSupport.com Or. (the company is headquartered in Portugal, Estrada da Malveira da Serra, nº 920 – Aldeia de Juso – 2750-834 Cascais.

By accepting the Terms and Conditions, this “Agreement” is concluded between the user of the website, herein referred to as the “Client” and the owner of the website, herein referred to as the “Service Provider”. The Client and the Service Provider are also individually referred to as the “Party” and collectively referred to as the “Parties”.

Any person who registers and orders any services offered on https://LiveInPortugalSupport.com/ through the website shall be deemed to have been aware of the terms and conditions of use and processing of personal data and therefore accepts them.

1. DEFINITIONS

In this Agreement, the following terms shall have the meaning indicated: “Website” – is the website accessed through the following link LiveInPortugalSupport.com “Agreement” means this Services and Consulting Agreement “Commencement Date” means the day of acceptance of this Agreement “Company” means the company that the Customer will incorporate in Portugal Platform – means the website on which the Service is available. It is owned, controlled, managed, maintained and/or hosted by LiveInPortugalSupport.com

2. SERVICE PROVIDER OBLIGATIONS

2.1. The Service Provider shall provide the services (the “Services”) as defined and described in Paragraph 4.

2.2. The Ombudsman undertakes to maintain regular communication with the customer throughout the term of the Contract.

3. CUSTOMER OBLIGATIONS

3.1. The Client undertakes to provide any necessary documents, information and data requested by the Ombudsman in a timely manner to carry out the work for the provision of the Service.

3.2. The client’s identity documents must meet the requirements, be valid and contain their signature, otherwise their documents cannot be certified and the process cannot be initiated.

4. SERVICES AND THEIR TERMS OF SUPPLY

4.1. Company constitution

4.1.1. The Initial Scope of the Contract is for the Service Provider to provide the Client with consultancy services for the establishment of its Limited Liability Company in Portugal, namely by assisting in the formation of the Company, up to its registration with the social security and other competent authorities, as follows: Application for and issuance of Portuguese tax identification with the competent authorities Application for and obtaining the certificate of approval of the company scope and name reservation Provision of registered business address for company registration in Portugal Execution of all necessary process steps to incorporate the company in the Portuguese Commercial Registry Pay all government fees for taxpayer identification, company name reservation and company registration

4.1.2. The Monthly Scope of the Contract is for the Service Provider to provide the Client with consultancy services for the management of its company in Portugal, namely through the provision of the following set of monthly services: Receiving the Company’s correspondence and notifying the Client of all correspondence (correspondence will be deleted within 60 days after scanning) Scanning and sending copies by email of all important company correspondence

4.1.3. The fee paid on company creation cannot be refunded, refund can be provided only on the processing fee.

All services are provided to individuals and cannot be provided to other parties.

All invoices will be issued only in the name of the customer and not to any entities.

4.2. NIF

The Client appoints the Service Provider to represent his interests and the interests of his family members and to undertake the necessary actions on behalf of the Client in the Client’s request for the acquisition of the NIF (Tax Identification Number). The scope of work is as follows: Application for and issuance of Portuguese taxpayer identification with the Tax and Customs Authority” ) Provision of local tax representative for the period of 1 year for non-residents.

4.2.1. The user (“User”) declares and confirms that he/she has never held, applied for or received a Tax Identification Number (NIF) or equivalent tax identification number in his/her country of residence or any other jurisdiction.

4.2.2. The User further declares and confirms that he/she has never authorized, instructed or permitted any other person, entity or third party to apply for, obtain or use a NIF or equivalent tax identification number on his/her behalf or for his/her benefit.

4.2.4. The User agrees to promptly notify LiveInPortugalSupport.com in writing if the status of his/her NIF changes or if he/she becomes aware of any inaccuracies or omissions in the information provided in this section.

4.2.5. LiveInPortugalSupport.com reserves the right to request additional documentation or information from the User to verify their NIF status and compliance with these terms and conditions. Failure to provide such documentation or information upon request may result in termination of your account and access to the Services.

The cost of applying for your CPF includes one year (12 months) of tax representation. At the end of this year, your tax representation will be automatically renewed at a rate of €80/year and charged to your payment card. You can cancel this service after you become a tax resident in Portugal and update your address with the tax office or find another tax representative and inform us about it.

4.2.6. User acknowledges and agrees that in the event LiveInPortugalSupport.com contacts the relevant tax office or authority, and it is determined that a NIF or equivalent tax identification number has already been assigned to User, any service fees paid by User to LiveInPortugalSupport.com in connection with applying for or assisting in obtaining a NIF will be non-refundable.

4.2.7. The cost to request a password via the CPF request form is €10, after the initial form request, any subsequent password reset requests will incur an additional fee of €20.

4.2.8. Password delivery times are not guaranteed and are subject to factors beyond the control of LiveInPortugalSupport.com. These factors may include, but are not limited to, tax office and postal service processing times. Although we make every effort to ensure timely delivery, LiveInPortugalSupport.com cannot be held responsible for delays in receiving passwords caused by external factors.

4.3. NHR

The Client appoints the Service Provider to represent his/her interests and those of his/her family members in the application for acquiring the tax status of NHR (Non-Habitual Residents).

4.3.1. The User confirms that he/she has not authorized any other person, entity or third party to apply for or obtain NHR status on his/her behalf.

4.3.2. User acknowledges that providing false or misleading information about his/her NHR status may lead to account termination, loss of access to the Service, and legal penalties.

4.3.3. LiveInPortugalSupport.com may request additional documentation to verify the User’s NHR status. Non-compliance may result in account termination and denial of service.

4.3.4. The fee for registering with CRUE using our address is €3,000/year, non-refundable after registration.

4.3.5. The CRUE service includes scheduling appointments, preparing documents and support during visits to the city hall.

4.3.6. The address provided is exclusively for CRUE registration and correspondence from the tax office. Any other use of this address is unauthorized.

4.3.7. The Customer may cancel the address subscription by providing an updated CNPJ with a new address via email or WhatsApp.

4.4. NISS

The Client appoints the Service Provider to represent his interests and the interests of his family members and to undertake the necessary actions on behalf of the Client in the Client’s application for the acquisition of the NISS (Social Security Identification Number). The scope of work is as follows: Request and issuance of the Portuguese social security number with Social Security.

4.5. Opening a bank account

The Client appoints the Service Provider to represent his interests and the interests of his family members and to perform the necessary actions on behalf of the Client upon the Client’s request for the open bank account.

The scope of work is as follows: Request and issuance of a bank account at the bank branch.

The cost of our bank account service is €130 (€299 – in person). This does not include an initial deposit or monthly bank fees.

Current bank account response time: 3 to 4 weeks. The response time is estimated based on the documents provided and is not guaranteed.

Our response time is an estimate as there are things outside of our control (e.g. international customs, shipping times and bank compliance). We cannot guarantee that your bank account will be opened on a particular date.

5. Verification Policy

At LiveInPortugalSupport.com, we implement comprehensive verification processes to ensure the integrity and security of our services. This policy applies to all customers who use any service provided through our platform. The following describes our approach to managing discrepancies and detecting potential fraud during the verification process:

5.1.Integrity checks:

We perform thorough checks to identify any fraudulent patterns, including forged documents or inconsistencies in the information submitted.

Identity Verification: A mismatch between a customer’s actual image and their photo ID will result in temporary suspension of service pending further verification.

Use of multiple identities: Using a single selfie with different identities under multiple names will lead to denial of service.

Scam List Screening: Customers identified on any scam list will not be eligible for our services.

Document authenticity: submissions that show signs of alteration by editing software will be automatically rejected.

Consequences and compliance:

5.2. Denial of Service:

Failure to verify due to the above reasons will result in denial of the requested service. Fees may be retained to cover processing expenses.

Cooperation with authorities: LiveInPortugalSupport.com is committed to legal compliance and will cooperate with law enforcement authorities in investigating and addressing fraudulent or illegal activities.

This policy highlights LiveInPortugalSupport.com’s dedication to maintaining a safe and reliable environment for all our customers across various services, including but not limited to document authentication. Our verification processes are designed to protect our customers, our platform, and government institutions from fraud and misuse.

6. DURATION, CHARGES AND PAYMENT CONDITIONS

6.1. Duration of Contract:

From the Start Date until cancellation with prior notice from the Client by sending an official notice to the Company by email 1 month before the end of this Contract. All obligations of the Parties, including obligations to pay for the Services, which have already been provided by the date of termination of the Agreement, must be fulfilled in full.

6.2. Charges for Services:

In consideration for performance of the Services, Customer will pay Service Provider for charges (the “Charges”) plus any applicable taxes and fees.

7. REFUND POLICY

7.1. The Ombudsman is exempt from liability for any failure or delay in fulfilling obligations considering all services in case of waiver by the compliance department, relevant institution.

7.2. In the event that a refund is deemed necessary or appropriate, LiveInPortugalSupport.com will refund to the customer only an amount equal to the exact payment made by the customer for the specific service in question, without any additional percentage or compensation fees. By using our services, customers agree to this refund limitation and acknowledge that they will not be eligible for any additional compensation beyond the original payment amount.

7.3. The service provider is not obliged to make the refund (the “Services”) as defined and described in Paragraph “ 4.2.6.”, “ 4.5, “ 5.1.2.”, “7.1″ The service provider makes the refund only to the same card that the customer used for the request.

8. REPRESENTATIONS AND WARRANTIES

Each Party represents and warrants that as of the Effective Date: It has all necessary corporate power and authority to enter into this Agreement and perform its obligations hereunder, and the execution and delivery of this Agreement and the consummation of those transactions contemplated by this Agreement have been duly authorized by all necessary corporate actions on its part;

This Agreement constitutes a legal, valid and binding obligation of such Party, enforceable against it in connection with its terms;

The provision of services by the Second Contracting Party will be carried out with complete functional and hierarchical independence in relation to the First Contractor.

Service Provider will comply with all applicable laws, rules and regulations relating to the delivery of the Services and Customer will comply with all applicable laws, rules and regulations relating to the receipt of the Services.

9. COMPLIANCE WITH LAWS

The Parties shall comply with all laws, regulations and other mandatory government requirements in performing their obligations under the Agreement.

10. CONFIDENTIALITY

10.1. Customer and Service Provider agree not to disclose to any third party information relating to costs, expenses, ways of doing business or techniques, or any other information or documents received from the other party identified in writing as confidential or proprietary, or otherwise received under circumstances in which the recipient would reasonably perceive such information to be confidential, except to persons, attorneys, employees, auditors, consultants, agents, subcontractors or other persons with whom they have a confidential relationship or arrangement (collectively, “Representatives”).

10.2. Customer and Service Provider shall be liable for any breach of the provisions of this Section by any of their respective Representatives. Subject to the foregoing, under no circumstances may confidential information or documents be disclosed to third parties, affiliates or persons who are or may be competitors of the other Party. During the term of this Agreement and for a period of two (2) years following the termination or earlier termination of this Agreement, each Party shall take all reasonable precautions possible to prevent the disclosure of such confidential or proprietary information to any third party.

11. Major Force

11.1. The Parties shall be exempt from liability for any failure or delay in performing their obligations hereunder where such failure or delay arises from or is caused directly or indirectly by circumstances beyond the reasonable control of the Parties (including, but not limited to, Acts of God, earthquakes, volcanoes, eruptions, fires, floods, wars, civil or military disturbances, sabotage, terrorism, epidemics, riots, interruptions, losses or malfunctions of public utilities, computers (hardware or software) or communications services, DDoS attacks, accidents, labor disputes, acts of any civil or military authority or governmental actions), provided, however, that the Parties shall use their best efforts to resume performance as soon as possible.

11.2. If such circumstances occur, the Party shall notify the other Party within 10 days.

11.3. If force majeure circumstances continue to apply for more than 60 days, each Party has the right to terminate the Agreement unilaterally.

12. CONTRACTUAL DISPUTES AND APPLICABLE LAW

12.1. All disputes relating to the conclusion, interpretation, execution and termination shall be resolved by the Parties through negotiations.

12.2. This Agreement shall be governed exclusively by the laws of Portugal.

12.3. In the event of disputes not resolved using the complaints procedure, as well as in the event of failure to respond to the complaint within the time period specified in this Agreement, any dispute, controversy or claim arising out of or in connection with this Agreement shall be resolved by the court.

13. FINAL PROVISIONS

13.1. By using the Platform, the Customer consents to the Terms of Service.

13.2. The Site Owner reserves the right to engage third parties to provide the Customer with the services described in the Terms of Service.

13.3. LiveInPortugalSupport.com (the owner of the website) reserves the right to modify the Terms of Service in whole or in part at any time. Such changes will be communicated to the Customer by email or a notice on the Website.