Privacy Policy

Privacy and Cookie Policy – Live in Portugal Support
Liveinportugalsupport.com is operated by Astrolábio Mágico Investimentos, Lda, headquartered in Portugal at Estrada da Malveira da Serra, nº 920 – Aldeia de Juso – 2750-834 Cascais, NIF 515346969 (hereafter referred to as “we”, “our”, or “us”). We are committed to protecting your personal data and maintaining transparency in how we collect, use, and store your information.

What This Policy Covers:

The types of personal data we collect through our website;
How and why this data is processed;
How it is stored and protected;
Your rights regarding your personal data;
Our use of cookies;
Third-party involvement in services.

Data Controller

Astrolábio Mágico Investimentos, Lda is the sole data controller for all personal information collected through liveinportugalsupport.com.

What Personal Data We Collect

When using our website or services, we may collect:

First and last name
Email address
Phone number
Location data (including IP address and device location, when location services are enabled)
Other information relevant to the service you request

This information is gathered either directly from user input or automatically through your device and browser, depending on your interactions with our platform.

Why We Collect Your Data

We collect personal data for the following purposes:

To deliver the services and support you request;
To manage and improve our customer relationships;
To optimise the functionality of our website;
To send you updates and promotional content, where permitted.

We retain your data only for as long as necessary to fulfil these purposes, or as required by applicable laws.

Payment Information Security

All payment transactions on our site are handled through Stripe, a highly secure, PCI-DSS compliant payment gateway. Your card details are never stored on our servers and are processed using end-to-end encryption to protect your financial information at all times.

Requesting Data Deletion

You have the right to request the removal of your personal data at any time. To do so, please contact us at [insert contact email], attaching a valid form of ID (passport or national ID card) to verify your identity. We will process your request within 30 days and confirm once deletion is complete. All verification documents will be securely deleted after processing.

Note: In some cases, certain data (e.g. backups) may be technically impossible to remove immediately but will be isolated and no longer used.

Cookies Policy

We use cookies to personalise content, improve functionality, and enhance your browsing experience. Cookies help us:

Recognise your device and adjust site content accordingly;
Track user behaviour for analytical purposes;
Maintain login sessions without requiring repeated credentials.

Cookies may store information such as:

Referring site or search terms used;
Browser type and screen resolution;
IP address and location data.

We use both session cookies (temporary, removed when you close your browser) and persistent cookies (stored for a longer period, unless deleted manually).

You can manage cookie settings through your browser. However, disabling cookies may affect some functionalities of our site.

Third Parties

In delivering our services, we may work with third-party providers. Where this is the case, they may act as independent data controllers with their own privacy obligations. We only partner with reputable, compliant service providers.

Legal Disclaimer

Liveinportugalsupport.com is not a bank, law firm, or financial advisory company. We act as intermediaries, connecting clients with licensed professionals. Always seek independent legal or financial advice tailored to your specific situation.